Repairs & Returns

It is our goal to complete repairs within five business days (larger quantities may need extra time). If the product you are returning to us is under warranty, please provide a copy of the invoice. The warranty period starts from the date of sale. If the date of sale cannot be established, the date of manufacture will be used as the effective date of the warranty. We will repair or, at our option, replace any part or product that proves defective in materials or workmanship during the warranty period. The warranty does not extend to deliberate or accidental physical damage, neglect, misuse, or to products that we deem to be abused. Unauthorized repairs, use of our products with power supplies not verified by Williams AV, LLC, or modifications will void the warranty. The length of warranty is found on the warranty card included with the product. Accessory items (earphones, headphones, microphones, etc.) have a 90-day warranty.

Our products are not warranted for use in corrosive or chemically adverse environments. Specifically, damage due to moisture that can occur in health club-type settings, or any other chemically corrosive environment, i.e. corroded batteries due to sweat, salt. Damage due to these causes will VOID the product warranty.

Items returned for credit, in like-new condition with complete packaging, will be issued a full credit (minus batteries and original shipping charges). Items returned for credit after 30 days are subject to a 20% restocking fee. We are unable to issue credit for merchandise after 90 days from the date of purchase. Additional fees or refusal of credit may occur due to missing or damaged equipment.